Refunds
Last updated 25 October 2026
- Our packs are digital downloads. A download can't be sent back, so once you start downloading, the sale is final.
- If something is wrong with a pack, we'll fix it or refund you.
- Not sure yet? Market Day is free. Try it first.
When we refund you
- You haven't downloaded anything yet. Ask within 14 days of buying, and we'll refund you in full.
- A pack doesn't work, and we can't fix it. Tell us what happens. Most problems are quick to fix. If we can't fix it, we'll refund that pack.
- You paid twice for the same pack. For example, you bought a pack and then a collection that includes it. We'll refund the extra.
- A pack isn't what its page described. We'll refund that pack.
- You see a payment you didn't make. Tell us and your bank straight away.
When we can't refund you
- You've started downloading and changed your mind.
- Your child didn't take to the pack. That's why Market Day is free: it's a full pack, so you can see how your child gets on first.
- Your computer can't run it, when the pack's page said what it needs: a laptop or desktop with free Scratch. We'll still help you get it working.
Why downloads are final
A download can't be returned like a toy. Once the files are on your computer, they stay there. When you check out, you tick a box to say you want your packs straight away. You also agree that once downloading starts, you can't cancel just because you changed your mind.
How to ask
Write to support@prosperitylab.ai. Use the email address you bought with. Tell us which pack it is and what went wrong. We reply within two working days.
Refunds go back to the card you paid with. Banks usually take 5 to 10 working days to show them.
Your legal rights
This policy doesn't take away any rights you have under the consumer laws where you live. For example, if a pack is faulty, the law may give you a right to a repair, a replacement or a refund. See also our terms of sale.